104 W Church Point Rd., North East, MD 21901
(877) 523-9555
info@bayventureoutfitters.com

Policies

Kayak and Paddleboard Rentals and More!

All renters will take seriously all advice and instructions given by Bay Venture Outfitters staff.

A Waiver and Release of Liability Agreement along with credit card information is required to be held on file. We do not accept cash. All rentals are subject to 6% Maryland Sales Tax and 5% Maryland Admission and Amusements Tax.

General Requirements

We follow the following Essential Eligibility Criteria (EEC) as set by the American Canoe Association for rentals. Participants are expected to be able to:

  • Breathe independently (i.e., not require medical devices to sustain breathing)
  • Independently maintain sealed airway passages while under water
  • Independently hold head upright without neck / head support
  • Manage personal care independently or with assistance of a companion
  • Manage personal mobility independently or with a reasonable amount of assistance
  • Follow instructions and effectively communicate independently or with assistance of a companion
  • Independently turn from face-down to face-up and remain floating face up while wearing a properly fitted life jacket
  • Get in/out or on/off of a paddlecraft independently or with a reasonable amount of assistance
  • Independently get out and from under a capsized paddlecraft
  • Reenter or remount the paddlecraft following deep water capsize independently or with a reasonable amount of assistance

Age & Weight Requirements

Kayaking Age Requirements

Over 18 – Rent with signed waiver.
Under 18 – May be in a solo kayak on water alone with signed waiver by parent or guardian.
Under 16 – May be in a solo kayak accompanied on water by parent or guardian with signed waiver by parent or guardian.
Under 10 – Rent with signed waiver by parent or guardian, accompanied by parent or guardian on a tandem watercraft.

In the interest of not only your safety, but in ensuring your best experience, we reserve the right to substitute equipment for children based upon size, ability, and experience. We may instruct and provide you with a complimentary tow rope to ensure your child’s safety.

Kayak Weight Requirements

Minimum weight requirement is 30 pounds for our life jackets. 
Recommended maximum weight limit is 275 for solo kayaks. Maximum weight limit set by manufacturer is 325 pounds for solo kayaks. Recommended maximum weight limit is 500 for tandem kayaks. Maximum weight limit set by manufacturer is 575 pounds for tandem kayaks.

Standup Paddleboard Age Requirements

Over 18 – Rent with signed waiver.
Age 16-17 – May use a stand up paddle board on the water alone, but parent or guardian must sign waiver.
Over 14 – May use a stand up paddle board accompanied on water by parent or guardian with signed waiver by parent or guardian.

Lifejackets
All renters will wear a PFD (person floatation device/lifejacket), clipped and properly adjusted at all times and will dress appropriately for the air and water conditions on the day of my paddle. We recommend light clothing appropriate for getting wet. We reserve the right to deny rental to persons with overly bulky or unsafe clothing. Footwear is strongly recommended for rentals.

A Clear Mind
All renters understand water sports require good judgment and focus, and that if suspected of intoxication you will be asked to leave without a rental and/or refund.

Boat Traffic
All renters will respect and avoid all other boat traffic and are aware that motorized vessels may not see me and it is your responsibility to stay out of their way.

Weather 
All renters will pay close attention to the weather and return to shore if observing gathering thunderstorms, high winds, or other potentially dangerous conditions. Watercraft rentals may be limited to the north East Creek and Stoney Run when the average wind speed reaches 20 mph (Small Craft Advisory) and any water craft in the North East River will be called in. In the event inclement weather Bay Venture Outfitters will close and remain closed until 30 minutes have passed since the last lightning flash and/or last thunder clap.

We wish that we had control over the weather – but until then if you are on the water and your hourly onsite reservation is cut short/cancelled due to weather our policy follows:

  • If equipment is available with no conflicting reservations, guests may finish the remaining time after the storm has past. 
  • Guests who cannot stay and/or equipment is unavailable, our staff will outline options depending on the amount of time you were able to spend on the water. 
  • Rental reservations that been on the water more than 75% of their reservation time on the water will be considered a full rental.

Cancelations
Guests will receive the option of a full refund or future credit with 24 hours notice of cancellation. In case of operator cancellation due to weather or other unforeseen circumstances guests will have the option to reschedule at a later date or time, elect to receive a future reservation credit, or receive a full refund. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Note: Refunds in the form of future reservation credit do not include the booking fee in the final total. The future reservation credit amount will reflect the amount paid before the FareHarbor booking fee is applied, so even though the amount is smaller than the original payment, the gift card will bring your future subtotal to zero, which takes away the FareHarbor booking fee. Your customer’s future booking will be fully covered.

Time Policy
In order to guarantee that your desired equipment is available for your reservation we place a hold on the equipment potentially turning away other customers that may try to reserve. Due to this all reservations are charged for the full time regardless of when the equipment is returned.

A fifteen (15) minute grace period is allowed for time overages, beyond that renters will be automatically be rebooked for the next larger time slot if the time slot is available or we will send a staff member to remind you to return your rental and charge a late fee of $25 per person. Example: at 2 hours and 15 minutes on water an “up to two hour” rental will be upgraded to an “up to four hour” rental.

Pets
Pet life Jackets MUST be worn. Pet life jackets are not available for rent. You are liable for damages to equipment caused by pets, including but not limited to scratches and rips in decking and foam topper of SUPs.

Off-Site Specific Polices 

Loading/Unloading
Due to liability we will not provide any materials (straps, etc.), guidance, recommendation, or physical help to secure rented equipment to your vehicle. Before and after photographs will be taken and renters will be charged for any damages to equipment during rented time period. 

Equipment Damage 
Renters are responsible for the full replacement cost of any equipment rented from Bay Venture Outfitters and agree to pay for damages to or replacement cost of any equipment you rented from Bay Venture Outfitters in the event of any damages other than reasonable wear and tear. Credit card information will be securely stored on file until satisfactory check in of rented equipment.

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