Company Overview:
We are a popular ice cream shop and outdoor store seeking a friendly and customer-oriented individual to join our team as an Creamery and Retail Associate. Our shop offers a wide variety of delicious ice cream flavors, outdoor equipment rentals, tours and experiences and we pride ourselves on providing exceptional customer service in a fun and inviting atmosphere.
Job Summary:
As a Creamery and Retail Associate, you will play a vital role in creating a memorable experience for our customers. You will be responsible for scooping and serving ice cream, handling cash transactions, maintaining cleanliness and organization within the store, and ensuring customer satisfaction.
Responsibilities:
Creamery:
- Greet customers with a warm and friendly attitude.
- Assist customers in choosing flavors and suggesting toppings or combinations.
- Skillfully scoop and serve ice cream with precision and efficiency.
- Ensure portion control and presentation of ice cream products.
- Maintain a clean and organized ice cream display.
Customer Service:
- Provide exceptional customer service by addressing customer inquiries and concerns.
- Offer product recommendations and answer questions about ice cream (such as flavors, ingredients, and allergens) and our outdoor recreational experiences, rentals, and locations.
- Create a positive and welcoming atmosphere for customers of all ages.
- Handle customer complaints or issues with professionalism and resolve them promptly.
Cash Handling:
- Process cash and electronic transactions accurately and efficiently.
- Operate the cash register, handle money, and give correct change.
- Maintain accurate cash drawer balances and reconcile sales at the end of each shift.
- Follow proper cash handling procedures to ensure the security of funds.
Store Maintenance:
- Ensure cleanliness and sanitation of work areas, including the ice cream station, seating area, and restrooms.
- Monitor and restock supplies, including napkins, spoons, cups, and toppings.
- Assist with inventory management, including tracking stock levels and reporting shortages.
- Perform routine cleaning tasks, such as wiping counters, sweeping floors, and emptying trash bins.
Team Collaboration:
- Collaborate with team members to maintain smooth store operations.
- Communicate effectively with colleagues and managers regarding customer feedback, operational issues, and inventory needs.
- Assist in training new team members and providing guidance as needed.
- Contribute to a positive and cohesive work environment.
Qualifications:
- Previous experience in customer service, preferably in a food service or retail environment, is a plus but not required.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent time management and multitasking abilities.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Ability to stand for extended periods and lift moderate weights (e.g., ice cream containers).
- Knowledge of food safety and hygiene standards is preferred.
- Must be at least 16+, 18+ preferred.
If you are passionate about delivering exceptional customer experiences and enjoy working in a dynamic and fun environment, we invite you to apply for the position of Creamery and Retail Associate. Join our team and help spread joy, one experience at a time!